Velcro is commited to deliver your order accurately in good condition and always on time. We believe in express shipping and most of your order is shipped within 24 hours once the order is placed except on weekend or on public holidays. We deliver to all the locations across the world. All International Shipping wiill cost minimum Rs. 1000 for the first product, after which Rs. 400 is added per product.

Shipping Restriction

Any items notified by delivery company to be restricted and/or banned and/or prohibited from time to time(including but not limited to animals, bullion, currency, bearer from negotiable instruments, precious metals and stones, firearms or parts thereof and ammunition, human remains, pornography and illegal narcotics/drugs).

Important Information

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders as soon as the product is ready and within time shown on the product page. However, a delay of 72 hours is possible from the designer / manufacturer in case of unforeseen circumstances. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes. We are unable to redirect orders once items have been dispatched.

When do we Deliver

All domestic orders are shipped by Delivery Company between 9am – 6pm, Monday to Saturday. It takes maximum of 7 days for national shipping.

Shipping in USA

Shipping in India is free of charge. This is to maintain the service level and provide your product on time. We use Fedex, Delhivery and Speed Post services to deliver in India.

International Shipping

Velcro delivers globally and assures that the best possible courier agencies is used to deliver your product. International Shipping cost minimum Rs. 1000 for the first product, after which Rs. 400 is added per product.

Insurance

Velcro insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Velcro and transfer of responsibility in the same way.

Taxes and Duties

For Indian Customers, GST will be charged as specified. For international customers we send the package as a personal use item only but if the customs is applied for that country it needs to be paid by the customer and take the delivery for same. Company is not responsible for any Custom duties. The information about customs if applied will be informed to customer via email/phone.

Goods & Services Tax

How is the GST amount decided?

Following rules will govern whether or not additional GST will be applicable on the products purchased by you:

GST applicability: For a product, if the fulfillment is done on or after July 1st, 2017 and total discount percentage is more than 19% of MRP, then GST may be collected from customer in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers.

GST amount: If applicable, the amount of GST collected from customer depends on category

Apparel/Clothing: Max 12% of net payable (MRP – product discount – coupon discount) will be collected from the customer.

Accessories/Other Categories: Max 28% of net payable (MRP – product discount – coupon discount) will be collected from the customer. The amount of GST shown at the cart level is a mere estimate. The actual GST payable shall be determined basis the warehouse (based on availability of the products) from where the goods are being shipped, which will be checked once the order is placed. Only in case of GST being lower than the estimate GST (based on the warehouse from where the goods would be shipped), the customer would be notified of the same and any additional GST paid by the customer would be duly refunded to the customer.